Music Jobs category interest

The Company

Rhymesayers Entertainment is a leading independent record label and artist management company based in Minneapolis, MN. In an era of quantity over quality.

Rhymesayers Entertainment provides a comprehensive ecosystem to empower artists globally.

With over 25 years of collaboratively partnering with artists, Rhymesayers Entertainment has helped build and guide the careers of artists such as Atmosphere, MF DOOM, Aesop Rock, Sa-Roc and many more.

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Position Summary

The E-Commerce Operations Manager is responsible for the seamless execution of the company’s e-commerce operations, ensuring a superior customer experience and efficient financial outcomes for the company and its artist partners. This includes managing 3PL fulfillment, overseeing inventory and production schedules, overseeing all customer support/experience, managing E-Commerce store fronts of Rhymesayers and its artist partners, and analyzing sales data to inform strategic decisions. The ideal candidate is highly organized, data-driven, and solutions-focused, with a passion for streamlining processes and driving business growth.

Key Responsibilities

E-Commerce Operations Management:

- Oversee all e-commerce operations across direct-to-consumer (D2C), B2B, and wholesale sales channels.

- Support the Director, E-Commerce andamp; Physical Distribution Operations as a day to day liaison with 3PL partners, ensuring fulfillment, storage, and operational efficiency.

- Monitor and troubleshoot order processing issues, including oversells and packaging material shortages.

- Manage packaging material levels and collaborate on demand planning to ensure consistent order fulfillment.

- Coordinate product launches, restocking, and shipment timelines in alignment with sales forecasts.

- Create and maintain product listings, including SKU creation, product descriptions, pricing, and digital asset management.

- Collaborate with the Digital Operations Manager to optimize website management (SEO, asset management, product collections).

- Conduct regular audits to ensure data accuracy and platform optimization for seamless e-commerce operations.

- Track and report on key sales performance metrics, such as conversion rates, sales velocity, and order fulfillment timelines.

- Collaborate with internal teams on product merchandising and direct-to-consumer sales strategies.

Customer Service andamp; Experience Management:

- Oversee internal and external customer support functions to deliver best-in-class customer service.

- Maintain and regularly update response templates, policies, FAQs, and guidelines for consistent and efficient communication.

- Act as a product knowledge expert, providing support to resolve customer inquiries, disputes, and refunds.

- Develop processes to handle returns, damages, and exchanges efficiently in collaboration with the 3PL partner.

- Identify and address gaps in the customer experience, collaborating with marketing and operations teams to implement improvements.

- Analyze customer feedback and generate actionable insights for continuous improvement.

Vendor andamp; Operations Management:

- Work with the Creative and Label Services departments to manage production schedules and collaborate with vendors to meet demand requirements and maintain on-time delivery.

- Collaborate with the Product andamp; Inventory Manager to ensure accurate stock transfers between warehouses and retail locations, ensuring efficient inventory distribution.

- Partner with internal teams to monitor product COGs and optimize sourcing strategies for soft goods.

- Coordinate with the Product andamp; Inventory Manager for stock movements, including shipments between distributor warehouses and retail locations, in collaboration with warehouse and event teams.

- Work with the Product andamp; Inventory Manager to monitor low-stock alerts and conduct regular inventory audits to ensure platform stock accuracy through both D2C and distro partner channels.

Data andamp; Performance Analytics:

- Provide real-time feedback to the marketing team on campaign performance and create comprehensive post-campaign audits.

- Monitor and report on analytics across e-commerce platforms and the effects from social media properties, and newsletters.

- Build and present sales performance reports at key intervals (24 hours, one week, one month) after product launches.

- Conduct proactive routine audits on all of our eCommerce sites to ensure data accuracy and proper reporting, including product audits for accurate and up-to-date information.

Rhymesayers Entertainment is an Equal Opportunity Employer

Desired Skills and Experience

- 3+ years of experience in e-commerce operations, logistics, or a related field.

- Strong knowledge of e-commerce platforms such as Shopify, ShipHero, and inventory management systems.

- Experience with 3PL operations and fulfillment processes.

- Experience with Customer Support or Experience focused on brand performance and high Net Promoter Score

- Familiarity with demand planning, production scheduling, and vendor management.

- Analytical mindset with the ability to report and interpret key sales performance metrics.

- Strong problem-solving, critical thinking, and organizational skills with excellent attention to detail.

- Ability to communicate effectively and collaborate cross-functionally within the organization.

- A warm and positive attitude with a solution-oriented approach to collaboration and teamwork.

Benefits and Wellbeing Perks:

- Competitive Salary

- 401K

- Remote Working

- Health and Dental Insurance Options

- Paid Time Off

- Paternity + Maternity Leave

- Creative + Mindful Company Culture

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