About Us:
Round Hill Music Company is a high-end boutique specializing in exclusive guitars, premium gear, vinyl albums, and curated apparel for discerning music enthusiasts. We pride ourselves on world-class customer service and a deep passion for unique musical products. We are seeking a knowledgeable and driven Assistant Manager/Guitar Sales to deliver an exceptional customer experience to our upscale clientele and support the day-to-day operations of our store.
Position Overview:
The Assistant Manager / Guitar Sales will play a key role in delivering top-tier service to our high-end clientele, assisting customers with their guitar, gear, and vinyl needs. This role requires expertise in the guitar market, a passion for music, and the ability to apply sales techniques to deliver a personalized and premium shopping experience.
Key Responsibilities
- Customer Engagement: Build strong relationships with customers by offering expert advice on guitar products, accessories, and gear, tailored to the needs of music enthusiasts.
- Sales: Utilize retail sales techniques, such as upselling and personalized recommendations, to enhance the customer shopping experience.
- Product Knowledge: Maintain in-depth knowledge of guitars, amplifiers, effects, and vinyl to provide customers with valuable insights and guidance.
- Operational Support: Assist with day-to-day store operations, including merchandising, managing web orders, and maintaining the store’s appearance.
- Customer Service Excellence: Provide exceptional customer service, ensuring that each interaction reflects the high standards of our boutique brand.
- Flexibility: Be available to work weekends, holidays, and evenings to meet the demands of our high-end retail environment.
Qualifications:
- Experience: 2+ years of experience in a retail environment, preferably within music instruments, fashion, or luxury goods.
Skills:
- Strong ability to connect with customers, emphasizing product expertise, passion for music, and a commitment to personalized service.
- Excellent communication skills and a team-oriented attitude.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Familiarity with retail systems and processes is a plus.
- Education: Bachelor’s degree in Business, Marketing, or a related field is preferred.
- Physical Requirements: Ability to lift up to 30 lbs.
Benefits
- Competitive salary and performance-based incentives
- Employee discounts on products
- Opportunities for career advancement
- Training and development programs
If you are passionate about music, customer service, and luxury retail, we’d love to hear from you!
The position is based in Nashville, TN
The position is based in Melbourne, Australia
The position is full time based in Los Angeles, New York, Nashville, Remote
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