Ochre Now Hiring Customer Support Administrator (UK)

The position is based in London, UK

Share 


Music Jobs category interest

Company Description

Ochre helps labels, artists, distributors,and brands to sell to their fans. Our clients include many leading artists, record labels, and label services companies including Dirty Hit, Oasis, Warp Records, Ninja Tune, Partisan Records, Anjuna and many, many more. As we expand and develop new services and products we want people in all areas of our business who are highly skilled and passionate about what they do.

APPLY HERE

Job Description

Working within our Operations Team the Customer Support Administrator is primarily responsible for handling inbound customer queries and issues. The support team are an essential part of the artist /fan relationships that we help to build.

The Customer Support Assistant’s role is not just to solve an individual customer problem, but to find the root of the issue and help to solve that. As well as working collaboratively with other members of the operations team, you will liaise with other areas of the business to improve the fan experience and continuously improve our processes.

Alongside handling Customer Service, you will assist the team working on operational tasks such as store-building, logistical tasks, supporting marketing campaigns, and responding to client requests.

Qualifications

Candidates should be able to demonstrate:

- High level of literacy and numeracy

- Exceptional attention to detail

- Excellent IT skills

- An understanding of our services and the products on sale.

- Excellent organisational skills and the ability to prioritise tasks and communicate that prioritisation to the wider team

Ideal candidates would also have:

- Prior experience in a customer support role

- Experience working within e-commerce or retail

- Experience working to KPIs and creating and monitoring metrics to continuously improve our customer service.

APPLY HERE

More Photos

Share 

More from Music Jobs

Universal Music Group Seeking Manager, International Audience Development
Music Jobs

Universal Music Group Seeking Manager, International Audience Development

The position is based in Santa Monica, CA

Round Hill Music Seeking SVP, US Operations
Music Jobs

Round Hill Music Seeking SVP, US Operations

The position is based in Nashville, TN

Concord Seeking Director, Financial Reporting and Analysis
Music Jobs

Concord Seeking Director, Financial Reporting and Analysis

The position is full time based in Los Angeles, CA

Future Classic Seeking Digital Marketer
Music Jobs

Future Classic Seeking Digital Marketer

The position is full time in Los Angeles, CA

Round Hill Music Now Hiring Manager, Creative Operations and Client Relations (US)
Music Jobs

Round Hill Music Now Hiring Manager, Creative Operations and Client Relations (US)

The position is full time based in Nashville, TN

Sign up forArtistAndFan Newsletters

Keep in touch with everything onArtistAndFan. Sign up for our newsletter!
 








Stats
Elapsed time: 1.3493 seconds
Memory useage: 2.77MB
V2.geronimo